FAQs

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BUYING FAQs

Account

    What are the benefits of creating an account?
    How do I create an account?
    What if I have problems logging in?

Products

    Are the clothes authentic?
    Where do you get the items you sell?

Billing

    What payment methods do you accept?
    What currencies do you accept?
    What is a billing address?
    Is it safe to order online?
    Can I order by phone?

Returns

    What if I want to return or exchange something?
    How do I cancel my order?
    How do I receive a refund?

Sizing

    How do I know it will fit?
    What if it doesn’t fit?

Orders

    How will I know you received my order?

Shipping

    Where does Be Mini Couture ship to?
    How much am I charged for shipping?
    Is signature required for delivery?
    Does Be Mini Couture ship to PO boxes or Amarex addresses?
    Can I track my order?

 


 

Account

What are the benefits of creating an account?

-    Receive special savings
-    Get a sneak peak at the season’s latest fashions
-    Faster and easier checkout
-    Check the status of your orders
-    View your previous orders
-    Browse and change your personal information
-    Change your password
-    Create an address book (for shipping to multiple family members and friends!)
 

How do I create an account?

Creating an account with us is easy and free.  To create an account, follow the quick step-by-step by clicking here.


What if I have problems logging in? 

This usually happens for two reasons: the email address and/or the password was entered incorrectly.

Incorrect Email 

If you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and consequently, your correct details will not be recognized next time you try to sign in.  If you think this might be the case, please email us (links to email page) with your name and email and we will solve the problem for you.

Forgotten Password

If you have forgotten your password, enter your email address here and your password will be emailed to you.  Alternatively, you can email us with your name and email and we will reset your password for you.
 

Products


Are the clothes authentic?

Each and every item is 100% authentic.

Where do you get the items you sell?

We work directly with top of the line designers and or their wholesale representatives to bring you the very latest fashions.  


Billing


What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express and Discover) and PayPal.


What currencies do you accept?

Be Mini Couture currently accepts payment in U.S. dollars only, but you can browse the site with the following currencies:  Canadian Dollar (CAD), Australian Dollar (AUD), Brazilian Real (BRL), Chilean Peso (CLP), Chinese Yuan (CNY), Euro (EUR), Indian Rupee (INR), Japanese Yen (JPY), Mexican Peso (MXN),  Peruvian Sol (PEN), Russian Ruble (RUB), UK Pound (GBP), U.S. Dollar (USD), Venezuelan Bolivar (VEF), New Zealand Dollar (NZD), South Korean Won (KWR), Singapore Dollar (SGD), South African Rand (ZAR), Costa Rican Colon (CRC) and Hong Kong Dollar (HKD).

You can find the link to the currency converter on the top right corner of every page.


What is a billing address?

The address that your card is registered to in order to make sure it is really you.  When we process your order and charge your card, your bank asks us to verify the billing address which is the address where your monthly statements are sent by your credit card provider. Your bank needs this information to be correct as a security measure.


Is it safe to order online?

All payments are processed through Authorize.Net, a leading online secure payment gateway. Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of Cyber Source Corporation, a wholly owned subsidiary of Visa (NYSE: V).

Authorize.Net's preferred payment gateway connection, Advanced Integration Method (AIM), provides the highest level of customization and security to merchants for submitting transactions online. AIM employs security standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate.

 
Can I order by phone?

We are also happy to take your order over the phone if you prefer, please call customer service at 1-855-319-2229 (U.S.) or 011-1-855-319-2229 (rest of the world). 

Duties and Taxes (only relevant for purchases outside of the U.S.)

PLEASE NOTE: If you are shipping to an international destination, an import duty may be levied by the country to which you are shipping.  Unfortunately, Be Mini Couture has no control over this. Please be mindful that it will be your responsibility to pay for these potential additional import cost.

 

RETURNS


What is Be Mini Couture’s return policy? What if I want to return or exchange something?

We want to provide our customers with the best customer service out there so have made it extremely EASY and FREE to return an item – worldwide!  We do ask that, if you wish to return an item, your return within 30 days of receiving your order. 
How do I return something?  It’s easy – simply follow the steps below:

1.    Write Refund or Exchange on the original invoice
2.    Affix the return label on the original packaging (you do not need to us the original packaging if you include the invoice in the packaging)
3.    Wrap the item securely
4.    Send the item at your local post office – we strongly recommend that you request proof of postage for your records. 

Exchanged items can only be sent after the returned goods have been received and undergone a quality control check.  Please note that items returned without their box or in a damaged box may not be accepted, and may be returned to the customer. We will accept item(s) provided they are returned as new (unworn and have been returned with the original packaging, including tags, within the time limits).  Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.  All items returned should be returned with the original invoice included.

Please note that while we do refund return shipping charges, we are unable to refund delivery or import duties.

How do I receive a refund?

Refunds to you will be made within 30 days of the date of return of the item to be Mini Couture.  All undamaged, correctly returned products will be credited to the original purchaser’s credit card including all original shipping charges.  As previously stated, while we do refund return shipping charges, we are unable to refund delivery or import duties. 

How do I cancel my order?

Please notify our customer service team by email or calling 1-855-319-2229 (U.S.) or 011-1-855-2229 (rest of the world) within 24 hours of your purchase. 


Sizing


How do I know it will fit?

At Be Mini Couture, we work our hardest to get you the most accurate size.  All of our clothing is shown with models and we provide you with those model measurements so that you can truly tell how well the outfit will fit.  In addition, we provide designer-specific sizing advice (with our sizing notes button) about each item which will help with your decision.


What if it does not fit?

Should you be unhappy with the fit of a particular purchase, you can return the item or exchange it for a different size.  For U.S. orders, a return label will be emailed upon request, just attach it to the same box in which your order was delivered and send back.   Please follow the instructions listed under returns.

 

Orders


How will I know you received my order?

All orders are confirmed via email (within 1 day) with details of the transaction.  If you do not receive this confirmation, please contact our Customer Care office at 1-855-319-2229(US) and 011-1-855-319-2229 (rest of the world) or email us (links to emailing customer service).    

 

Shipping


Where does Be Mini Couture ship to?

We ship worldwide and offer two shipping options to each country.

We offer a standard shipping service in the U.S. and then through their partners for International destinations.  The U.S. transit is between 3-4 working days from the order date and is fully tracked.  Standard International shipping can take up to 3 weeks depending upon destination.  The International part of the transit is not tracked and therefore in the rare event of the goods being delayed overseas, it may be very difficult or our customer team to trace your package.

We offer an Express shipping service to the U.S. and the rest of the world through DHL Express Worldwide.  Shipping within the US mainland is next working day from when the item is dispatched.  Internationally the service is subject to destination. On average, it can takes 4-5 business days.  Both services are tracked and the tracking information will be provided to you by email when the item is sent.


How much am I charged for shipping?

We provide FREE STANDARD shipping on all orders:

If you are based in the US, you receive FREE standard delivery via USPS.  Your parcel will be fully traceable and will take approximately 3-5 business days to arrive.

If you are based outside of the U.S., spend more than $150 and receive FREE standard delivery via USPS international partners.  Allow approximately 5-15 business days for delivery.

We also offer express shipping for an additional fee (see below)

Location

Shipping

Cost

Delivery

Continental US

 

Standard

Free

 3-5 business days

Express

Based on location

1-2 business days

Outside

Continental U.S.

Standard – orders of $150 or more

Free

5-15 business days

Standard

$14.99

5-15 business days

Express

$39.99

4-7 business days

•    Please note, the international part of the transit is managed by local courier services and is not tracked by USPS from this point onwards.  In the rare event of the goods being delayed overseas, it may be difficult for our team to track the location of your package.
•    Due to varying customs regulations, international deliveries can take up to 3-4 weeks from dispatch, depending on location.

Express Delivery for U.S. and International orders

If you select express shipping, you will receive your parcel in the fastest time possible.  All international orders are shipped securely via USPS international.  Allow up to 5-8 business days for delivery from dispatch.  All express deliveries are fully tracked and the tracking information will be provided to you by email once the item is sent. If you require additional information, please contact by email here (links to email)

International Duties and Taxes

Please note that for international shipping outside the US the recipient is responsible for settling directly with Local Government Authorities or Carriers or Customs Duties and/or taxes levied as a result of importing item(s) into that country.  For more information on our shipping services and terms, please call our Customer Care Team at 1-855-319-2229 (U.S)/ 011-1-855-319-2229 (rest of the world) or email us (links to email).


Is a signature required for delivery?

Within the U.S., our packages do not require a signature.  If it is an international shipment, a signature is required. 

Does Be Mini Couture ship to PO boxes or Amarex addresses?

No, we ship only to a physical street address.  Please make sure you give us all the relevant information (particularly for international shipments), as it will only serve to get you the item earlier.

Can I track my order?

For packages within the U.S., a tracking number will be emailed to you upon shipment which you can use to track the location of your order through http://www.usps.com.  For expedited international orders, a tracking number from DHL will be emailed to you upon shipment.  Standard international orders are not tracked.